Very interesting to note that a former top civil servant is now a regular contributor to The Brunei Times opinions column. His musings on Brunei affairs was a good read and I found myself nodding in agreement. It was not qute in the style of my friend Pat, but still, reasonably frank and direct. Unfortunately I only caught part 4. If anyone knows where I can get the rest of them online, pls give us a shout thanks.
Anyway, back to the musings, I do agree that within the civil service there is a lack of a sense of urgency. I am under no illusion that this trait is exclusive to our country’s civil service. Just check out Yulius Nurendra Efendi’s piece on getting a passport done in Indonesia, and you’ll be thankful that in Brunei, its not as bad (does that make it better?)
On JTB’s transition into TelBru, I agree that the corporatization has forced a sense of urgency into the workforce, but then again, in a relatively captive market, where you’re ensured of stable income, I’m not sure if that sense of urgency is sufficient to ensure competitiveness.
Try competing in a market where at least 90 companies regularly bid for the same projects and there are very few projects to go around, plus you have to factor in long decision turnaround times. In this scenario, you had better be service oriented and fast because if you’re not, someone else is gonna be.
Pehin’s point on supporting and nurturing SME’s is also one I agreed with. In any size economy, the keys to success for a business are the same, but the difficulty increases the smaller an economy gets, particularly if you are dependent on domestic (government driven) market. I am slowly coming to the painful realization that, “it takes years for successful SMEs, if ever, to grow, mature and bear fruits of job creation and income generation.”
Pehin’s final statement about strangling the geese which lay the economic golden eggs hits the nail on the head cos some of the geese are just about fully asphyxiated…
Update: Tracked down part 1, part 2, part 3, part 5, part 6, part 7, part 8, part 9, and part 10 of the series. All equally good reads and fodder for future posts I’m sure.
Yo Bro, I searched the Net and found the part 1 – 3. I have made pdf. You want them? I can send it to your e-mail 🙂
Please do bro! Cheers!
I suggest you keep a copy of anything you find interesting on the Brunei Times’ website. As far as I know, they have yet to implement a proper archiving system and articles will eventually be taken down to make room for new ones.
And also Part 7.
http://orwellthatendswell.multiply.com/journal/item/980
Tks guys! You’ve saved me from having to go to Pehin and asking him for a copy (although it would be nice to see what the “director’s cut” in emma’s words, looks like wouldn’t it?). Anyway, I now have the entire collection safely tucked away in pdf format on my hard disk heheh 🙂
telbru.. different name.. still the same crappy service… customer relations doesnt improve much..
theyr still the monopolist in terms of high speed connection, so why bother.. unless theres a new competition, i expect things would still be the same..